Shipping Policy

Red Thread Garment ships from Bali, Indonesia.

Shipping options, available courier services, and delivery rates are shown at checkout.

Domestic Shipping — Indonesia

We offer free shipping across Indonesia.

Domestic orders are delivered via trusted local courier partners. Delivery times vary depending on destination, but most domestic orders arrive within 1–3 business days after dispatch.

Tracking information will be provided once your order has shipped.

International Shipping

We ship internationally using DHL Express.

International shipping rates:

• Free DHL Express shipping on orders over Rp 3,400,000

• Flat rate DHL Express shipping of Rp 499,000 for orders below Rp 3,400,000

Typical delivery time for major international routes is 3–5 business days after dispatch.

Delivery times are estimates and may vary depending on destination country, courier conditions, and customs clearance.

Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During high-volume periods, processing may take slightly longer.

Tracking

Once your order has been dispatched, you will receive tracking information by email.

Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees depending on your country’s regulations.

These charges are determined by local authorities and are the responsibility of the customer.