TERMS AND CONDITIONS
IMPORTANT NOTICE
Please note that the Terms and Conditions for Wholesale and Custom Orders are separate from the terms outlined below. If you are interested in placing a Wholesale or Custom Order, please get in touch with us via:
📧 Email: redthreadgarment@gmail.com
📱 WhatsApp Business: (+62) 8113 095 554
PRICING POLICY
Prices shown on our online store are set in Indonesian Rupiahs (IDR) and US Dollars (USD). Prices may change from time to time.
We provide the option to pay via bank transfer in Indonesian Rupiah (IDR) only for customers within Indonesia.
Customers purchasing from countries outside Indonesia can pay by credit card (MasterCard, Visa, or AMEX) via PayPal. Please note that for PayPal payment, the currency charged will automatically be in US Dollars (USD).
For deliveries outside Indonesia, the delivery charge does not include possible taxes and duties imposed by customs in the destination country. The responsibility for any customs duties, foreign taxes, or other fees will rest with the customer.
PAYMENT
For customers within Indonesia, payments can be made via Bank Transfer.
International customers can pay via PayPal using MasterCard, Visa, or AMEX.
RETURNS & EXCHANGES
If you are not satisfied with your purchase, contact us at redthreadgarment@gmail.com or WhatsApp (+62) 8113 095 554 within 7 days of delivery.
We do not issue refunds unless the wrong order or a faulty item was sent.
Items must be unworn, unwashed, undamaged, and have all tags attached. SALE items cannot be exchanged or returned.
All shipping and handling costs for exchanges will be the responsibility of the customer.
REFUNDS
Refunds are only issued for wrong orders or faulty items, provided they meet return conditions.
Shipping and handling costs will be refunded in such cases.
CANCELLATION
Late delivery does not entitle customers to cancel an order.
COLORS
Colors may vary slightly from those displayed on your monitor.
CONTACT US
For any inquiries, contact us via:
📧 Email: redthreadgarment@gmail.com
📱 WhatsApp Business: (+62) 8113 095 554
SHIPPING POLICY
IMPORTANT NOTICE
Shipping terms for Wholesale and Custom Orders do not apply to this page. Shipping for Wholesale and Custom Orders will be agreed upon separately between Red Thread Garment and the client.
📧 Email: redthreadgarment@gmail.com
📱 WhatsApp Business: (+62) 8113 095 554
SHIPPING CARRIER
Our distribution center is located in Indonesia, and we use the following shipping carriers:
- International Shipping: DHL
- Shipping within Indonesia: PCP
Free worldwide shipping applies for orders over USD $150.
For orders under USD $150:
- Outside Indonesia: Flat rate of USD $30
- Within Indonesia: Free shipping
PICK-UP OPTION
Customers may pick up orders from our address or arrange for courier services such as Gojek or Grab.
📍 Pick-Up Address:
Red Thread Garment
Jl. Danau Tondano No. 44, Sanur, Denpasar Selatan, Kota Denpasar, Bali 80227
⚠️ Free shipping does not apply to pick-up or courier options. Customers are responsible for any courier fees.
CUSTOMS AND IMPORT DUTIES
Shipping charges do not include possible taxes and duties imposed by customs in the destination country.
The customer is responsible for any customs duties, foreign taxes, or other applicable fees.
DELIVERY
Processing time: Orders will be shipped within 1-7 business days after payment is received.
If express shipping is requested, additional charges will apply.
Estimated Delivery Times:
- Major cities: 1 week
- Other areas: Up to 3 weeks (subject to customs clearance).
LATE DELIVERIES
Late delivery does not constitute a failure of agreement and does not entitle customers to cancel an order.
For inquiries, contact us at:
📧 Email: redthreadgarment@gmail.com
📱 WhatsApp Business: (+62) 8113 095 554