Terms & Conditions
Welcome to Red Thread Garment.
By accessing or purchasing from our website, you agree to the following terms and conditions.
These terms are designed to ensure clarity and fairness for both our customers and our business.
Overview
Red Thread Garment reserves the right to update or modify these terms as our policies evolve.
Any updates will be reflected on this page.
Continued use of the website constitutes acceptance of the current terms.
Product Information
Our garments are made using traditional batik and hand-dye techniques.
Due to the artisanal nature of our production:
• Slight variations in color and pattern may occur
• Each piece is unique
These variations are part of the craftsmanship process and are not considered defects.
We make every effort to display colors and details as accurately as possible, though screen displays may vary.
Pricing & Currency
All prices are displayed in Indonesian Rupiah (IDR).
Free DHL Express shipping applies to orders over Rp 3,400,000.
Currency conversion references (if shown) are estimates only and may vary depending on exchange rates or payment providers.
We reserve the right to adjust pricing when necessary.
Orders & Payment
Orders are subject to availability and confirmation of payment.
If an item becomes unavailable after purchase, we will contact you promptly to offer:
• A replacement
• Or a full refund
We may decline or cancel orders in cases of pricing errors, suspected fraud, or unusual activity.
Shipping
We ship worldwide from Bali, Indonesia.
International Shipping
• Free DHL Express shipping on orders over Rp 3,400,000
• Flat rate Rp 499,000 for orders below the threshold
• Estimated delivery time: 3–5 business days (major routes)
Domestic Shipping (Indonesia)
• Delivery via trusted local couriers
• Estimated delivery: 1–3 business days
Delivery times are estimates and may vary depending on location and customs clearance.
International customers are responsible for any applicable import duties or taxes required by their country.
Returns & Exchanges
Returns and exchanges are subject to our Returns & Exchanges policy.
Shipping fees, duties, and taxes are non-refundable unless otherwise agreed.
Intellectual Property
All website content, including images, text, designs, and branding, belongs to Red Thread Garment.
Content may not be reproduced, distributed, or used without written permission.
Limitation of Liability
Red Thread Garment shall not be held liable for indirect or incidental damages arising from the use of our products or website.
Our liability is limited to the purchase value of the item in question.
Governing Law
These terms are governed by the laws of Indonesia.
Related Policies
For additional details regarding shipping, returns, or product care, please refer to:
• Shipping & Returns Policy
• Batik Care Guide
• Privacy Policy
• FAQ