SHIPPING CARRIER
Our distribution centre is located in Indonesia and the shipping carriers we use to ship for international shipping are UPS, TNT, and DHL, and for shipping within Indonesia we use PCP.
Red Thread Garment offers free shipping worldwide for any orders over USD$150. For orders outside Indonesia, a flat rate of USD$30 will be charged for orders under USD$150. Delivery within Indonesia is free of charge.
CUSTOMS AND IMPORT DUTIES
Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes, or other fees which may be imposed will rest with the customer. For more information regarding your country's customs policies, please contact your local customs office.
DELIVERY
All purchased items will be posted at least 1-7 business days once payments are received. Some credit card and PayPal payments may require some time to clear through the bank, therefore we will only post your item once we receive the payment in our bank account.
We post our items using standard air mail service; if you would like us to send it with express air mail service, please do not hesitate to contact us.
If you choose to use an express air mail service, a further shipping cost will be charged. Prior to shipment, we will provide you with an estimated date for delivery.
The delivery time is usually one week for major cities but it varies according to your country. On occasion, some shipments may take up to 3 weeks to arrive, depending on the amount of time it may take for an item to clear customs.
Please inform us if your order has not arrived after the estimated time. Once we receive the notification that your order has not arrived by the due date, we will lodge an enquiry with the courier company to track down the delivery status.
When purchasing from Red Thread Garment, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.