Shipping & Returns
Shipping
We ship worldwide from Bali and aim to make the delivery process smooth and reliable.
Shipping options and delivery times are shown at checkout.
Domestic Shipping (Indonesia)
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Free shipping across Indonesia
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Delivery times vary depending on destination
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Tracking information is provided once shipped
Orders are typically processed within 1–3 business days.
International Shipping (DHL Express)
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Free DHL Express shipping on international orders over Rp 3.400.000
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Flat rate DHL Express shipping – Rp 499.000 for orders below Rp 3.400.000
Typical delivery time on major routes is 3–5 business days after dispatch.
Delivery time may vary depending on destination country and customs clearance.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and public holidays).
During high-volume periods, processing may take slightly longer. We appreciate your patience.
Tracking
Once your order has been dispatched, you will receive a tracking number via email.
Duties & Taxes
International orders may be subject to import duties or taxes depending on your country’s regulations.
These charges are determined by local authorities and are the responsibility of the customer.
Returns & Exchanges
We want you to feel confident in your purchase.
If something isn’t quite right, we’re here to help.
Return Eligibility
Returns may be requested within 7 days of delivery.
To be eligible:
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Items must be unworn and unwashed
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Original tags must be attached
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Items must be in original condition
Sale or discounted items are considered final sale.
International Returns
Return shipping costs are the responsibility of the customer.
We recommend using a tracked courier service, as we cannot be responsible for lost return shipments.
Shipping fees, duties, and taxes are non-refundable.
Exchanges
If you require a different size, we’re happy to arrange an exchange subject to stock availability.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos attached so we can assist you quickly.
How to Request a Return
Please email us at:
Include:
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Order number
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Reason for return
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Photos (if applicable)
Our team will guide you through the next steps.
Our garments are crafted in Bali using TENCEL™ Lyocell and cotton batik fabrics. If you’d like to understand how to care for your pieces after delivery, we recommend reading our Batik Care Guide.
You can also explore our Batik Shirts Collection, T-Shirts Collection, or browse All Products.
Explore More
• FAQ – Shipping, Returns & Batik Care
• Batik Care Guide
• Size & Fit Guide
• Shop Batik Shirts
• Shop T-Shirts
• Shop All Products
• Contact Red Thread Garment